Returns: unused, unopened items in original packaging accepted within 7 days of delivery — contact accounts@queenesther.co.za with order number and reason.
Non-returnable: customised/personalised items unless faulty or damaged.
Damaged/incorrect items: contact within 48 hours with a photo; replacement or refund at no cost to you.
Refunds: processed to original payment method within 7–10 business days of approval.
Exchanges: possible subject to stock.
Return shipping: customer’s responsibility unless item was damaged/incorrect.